Online Dispute Resolution

Online Dispute Resolution (ODR) is promised to become an important method to settle e-commerce disputes. To reach this statute it needed ten years of fast and sustained development [Tyler, 2003]: starting in 1996 as a hobby, an experimental stage sustained by academics and non-profit organizations during 1997-1998, an entrepreneurial stage from 1999 (the rate of success as business is 75%), and beginning with 2003 there have been a lot of governmental efforts and projects to institutionalize the online dispute resolution process. Initially, it started in the USA, followed by Australia, where even automatic ODR systems are functioning under a legal framework (for distributing the marital property in divorce cases), now Europe gives a sensitive attention to ODR systems.

The Goal of the Project

The goal of this project is to implement an intelligent software package that handles online disputes in an automated manner. The following are some of the recommendations that can be suggested:

• the framework should be developed according to current practice in law in order to avoid further requests for dispute resolution at higher level;

• whenever possible, automating the existing dispute resolution;

• the legal framework should not only be a mediation space, but it should also increase the level of expertise of the mediator;

• the technology used must increase the trust in the resolution process.

Papers

• I. A. Letia, A. Groza - Exploiting Rough Argumentation in an Online Dispute Resolution Mediator, International Conference on Rough Sets and Emerging Intelligent Systems Paradigms (RSEISP07), Warsaw, Poland, June, 2007
  
• I. A. Letia, A. Groza - Online Dispute Resolution Based on Defeasible Logic, CSCS-16, Bucuresti, Romania, May, 2007
  
• I. A. Letia, A. Groza - Structured Argumentation in a Mediator for Online Dispute Resolution, DALT2007, Honolulu, USA, May, 2007 (pdf).
• I. A. Letia, A. Groza - Automating the Dispute Resolution in a Task Dependency Network, the 2005 IEEE/WIC/ACM on International Conference Intelligent Agent Technology, pages 365-371, Compiegne, France, September 2005.
• I. A. Letia, A. Groza - Automating the Dispute Resolution for B2B, The International Symposium on System Theory, Automation, Robotics, Computers, Informatics, Electronics and Instrumentation, Craiova, Romania, October 2005.

Software

Temporal Defeasible  Logic (TeDeLo)

Download: tdl-0.1.2.tar.gz
Requires: LISA, Allegro LISP (for GUI)

Designing Electronic Markets for Contractual Agents (DEMCA)

Download: demca-0.8.tgz
Tested on RedHat 9.0:

Requires:

- gcl 2.6.5

- emacs 21.2.1

- acrobat reader

- TCL/TK

- R 2.0.0